We try to make shipping and returns as easy and convenient to you as possible. Please contact us if you have any questions. Below is our information regarding our shipping and returns. Claya LLC or “we” or “our” refers to us (Claya LLC).

Orders
Please allow us 1-2 business days for your order to be processed and an additional 2-5 days for your order to be delivered.
We accept payments from these options: American Express, Visa, MasterCard and Discover credit cards, PayPal, Apple Pay, and Google Pay.
Orders that need to be modified after shipping will need to go through return procedure as we aren’t able to revert the shipment once it has been shipped. Please contact us immediately at info@clayaskin.com and we will try our best to honor your request.
Orders placed on holidays, weekends, or weekdays after 3:00 p.m. PST will be processed the following business day (Monday – Friday)
Shipping
We offer free standard 2-5 day shipping on all orders over $50, excluding shipments to Alaska and Hawaii. No discount code is needed, simply choose the free shipping option during checkout. Orders under $50 will be charged for shipping during checkout. Shipping to Canada will cost based on location and weight during checkout.
Packages are shipped via USPS, UPS, or FedEx during business days (Monday-Friday).
Once your shipping label has been created, you will receive an email notification with tracking information.
Please contact us at info@clayaskin.com with any shipping questions or concerns.
Signatures upon delivery are not required.
Returns
If, for any reason you are not completely satisfied with your purchase, we will gladly offer a refund if returned within 30 days of purchase from clayaskin.com.
To return your order, please contact us at info@clayaskin.com with your order number, the products you’d like to return, and reason for return. We’ll send you all the information and the return shipping label you’ll need to send your products back to us.
In order to complete the return, you must have a valid proof of purchase.
Products must be returned in new or gently used condition.
We will notify you once we’ve received and processed your return.
Please allow 1-3 business days for your refund to process once received and inspected.
The original payment method will be automatically refunded. Please note that shipping charges are non-refundable and that your refund can take 5-10 business days to appear on your statement once the return is processed.
You agree and acknowledge that: we monitor return and refund activity and we reserve the right to refuse service to anyone that may misuse or abuse the policy. We reserve the right to verify all order information, to require a valid proof of purchase, and to deny any refund requests at its discretion in situations that a suspected fraud may occur or where we conclude that the purchaser has abused our satisfaction guarantee policy. We may amend or terminate our refund/return policy at any time without notice.
Damages
If your order is damaged, please contact us at info@clayaskin.com within 72 hours of delivery. We apologize for this inconvenience and will work promptly to get a new shipment out to you as soon as possible.